Resources
Services, helplines and links to support for parents, carers and families.
In an emergency, call 000
• Lifeline Crisis Text Service 0477 13 11 14 (24/7)
Lifeline services provide 24 hours crisis support and suicide prevention for anyone experiencing emotional distress.
• Suicide Call Back Service 1300 659 467 (24/7)
A free 24/7 service offering phone and online counselling for people who may be suicidal, worried about someone, caring for someone feeling suicidal, or has lost someone to suicide.
• Kids Helpline 1800 55 1800 (24/7)
Free confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Free crisis support provided by Aboriginal and Torres Straight Islander people, to yarn without judgement and provide a confidential, culturally safe space to yarn about your needs, worries or concerns.
• Child Protection Helpline 13 21 11 (24/7)
A telephone service to report suspected child abuse or neglect.
Free, confidential mental health advice and support with access to counsellors via phone or online.
Headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.
A mental health professional will answer your call about mental health concerns for you or someone you are concerned about, including children, teens, adults and older people.
A free, confidential counselling service for adults, children, and adolescents living in the Northern Rivers.
A free telephone and online counselling service offering support for Australian men.
A peer-support and referral service for LGBTIQA+SB people and their loved ones, offering support across a range of issues including sexuality, gender, bodies, feelings, relationships, mental health and wellbeing.
A free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood. Offering online assessment and treatment courses, or help finding local services.
Counselling & Relationships Services
A national telephone service that helps families affected by relationship or separation issues.
Parent Line counsellors provide confidential and non-judgemental advice and support for parents, carers or professionals living in NSW, seven days a week (9am – 9pm Mon-Fri, 4pm – 9pm weekends).
Provides relationship support and family counselling services.
New Parents
A free service offering advice and support for new parents with newborns, babies and toddlers.
A national Australian Government service providing support and information for expecting parents and parents of children, from birth to 5 years of age. Call to speak to a maternal child health nurse.
Childhood development & care
The Australian parenting website, providing extensive, free, reliable, up-to-date and
independent information for families.
A resource dedicated to advancing the mental health and emotional wellbeing of Australian infants, children, adolescents and their families.
Resources covering parenting, childhood development, childhood experiences and responding to children’s needs and behaviours, available in a number of languages.
Other Family Support
Australia’s leading child rights organisation, delivering local services in every state and territory to help children and young people improve their life outcomes, as well as resources and activities for children, teens and caregivers.
A not-for-profit, peak organisation representing children and young people with disability (aged 0-25), offering research and resources on early childhood inclusion, navigating the education system and more.
A national peak organisation offering family support and resources for LGBTQ+ parents and their children at every stage of their lives.
The CSMC Support Line offers support and relief for single mothers who may be experiencing housing insecurity, financial hardship, health challenges or family violence.
National domestic, family and sexual violence counselling, information and support service, offering confidential support to women, men, people from culturally and linguistically diverse backgrounds and Aboriginal and Torres Strait Islander communities, as well as those who identify as LGBTQIA+ and people with disability.
Free, 24/7, confidential, trauma specialist counselling to people of all genders who have been subject to sexual, domestic and family violence, as well as their friends, colleagues and family members.
Hotline for free counselling and referral services in NSW. Website on how to get help and support, emergency housing, understanding domestic and sexual violence, sexual consent
and the law, legal help, how to stay safe.
Therapeutic care services supporting children and young people who have experienced abuse, violence, and relational trauma.
A Northern NSW service for women, children and young people who have experienced domestic or family violence or abuse, working from Grafton to Tweed Heads.
Counselling, information and referral service for men using, or at risk of using, violent or controlling behaviour.
The Men and Family Centre offers Men’s Behaviour Change Programs, working to end male violence against women and children.
Ask Izzy is a free, anonymous services connecting people in need with housing, a meal, money help, family violence support, counselling and much more.
Homelessness information and referral telephone service, providing information, assessments and referrals to homelessness support and accommodation services across NSW.
Provides intake and assessment of short- and long-term needs, immediate access to integrated facilities, material and financial aid, and referrals to support services that help you stay out of crisis.
Free confidential legal information, advice and referrals for women in NSW with a focus on domestic violence, family law, child care and protection, victims support, sexual assault and Apprehended Domestic Violence Orders.
Provides free information, advocacy and referrals if you or your children have been experiencing domestic and family violence.
A NSW state-wide community legal centre for Aboriginal and Torres Strait Islander women, children and youth.
The NRCLC provides free legal advice to residents of the Northern Rivers.